Return policy
Return policy explains when returns are accepted, what qualifies for a return, and how we handle issues like damaged items or incorrect orders. For customers, this page matters because many Everything Volleyball items are made to order. That affects what can be returned and what needs to be replaced instead.
On Everything Volleyball, “return policy” is an entity because it connects directly to defective item replacement, shipping policy, and the personalization choices customers make when ordering.
The basics
Returns are accepted within 30 days only if the item is defective or not what was ordered.
That means if you receive an item with a printing flaw, a manufacturing issue, damage, or the wrong item, we will make it right.
Items that are not eligible for returns
Because many of our products are print on demand and made after you order, we typically cannot accept returns for:
Change of mind.
Incorrect size selection.
Personalization errors entered at checkout, such as misspelled names or wrong numbers.
This is why we strongly recommend double checking size selection and personalization details before placing your order.
Defective or incorrect items
If your item arrives defective or incorrect, reach out within 30 days and include:
Your order number.
A clear photo of the issue.
A short description of what is wrong.
In most cases, the solution is a replacement rather than a return. The goal is to get you the item you expected as quickly as possible.
What counts as defective
Defects can include issues like:
Printing problems such as major misprints, peeling, or visible flaws.
Garment defects such as holes, torn seams, or obvious manufacturing issues.
Damage that occurred during shipping.
Minor variations can happen with print on demand production, especially with alignment, color tone, or fabric texture. If something looks significantly wrong compared with what you ordered, that is what we want to see so we can resolve it.
Timing and how returns work
If a return is required, we will provide instructions after you contact us. Do not send items back without reaching out first, because returns sent to the wrong address can cause delays.
Refunds, exchanges, or replacements depend on the specific situation. In many cases, replacement is the fastest option.
Why personalization changes the return process
Personalized items are made specifically for you. That is why we cannot accept returns for personalization details that were entered incorrectly by the customer.
If we made an error on personalization, that is different. If the item does not match what was ordered, it qualifies.